Outlook crashes while printing HTML emails – Troubleshoot the Error

admin | November 6th, 2017 | Windows Outlook

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Know Why Outlook Crashes While Printing HTML Emails & Resolve the Issue

"I do not understand why but whenever I tried to print messages in HTML format, my Outlook crashes. It contains lots of important information in it, which I do not want to lose. Can I anyone tell me what could be the possible reason behind this issue and how it can be resolved?"

Are you also facing any similar issues like this? Is your Microsoft Outlook crashes while printing HTML emails? MS Outlook is the popular emailing application among the users. It has impressed its user from its advanced features and user-friendly interface. But, like any other emailing service, Outlook users also came across various problems. Moreover, the robustness of Outlook has always been a suspect and at times users encounter problems even while printing out a simple document. It becomes worse if Outlook 2010 freezes when printing HTML emails. In such situations, it becomes difficult for the users to fix this crash issue of Outlook. In addition to this, when a user tries to print an email, which contains some images also or in HTML format. Instead of printing the HTML emails, the Outlook application hangs or freezes. Thus, in this post, we have covered all possible causes and solutions to fix "Outlook crashes when trying to print emails" issue.

Why Outlook Freezes While Printing HTML Emails?

There can be any possible reason behind Outlook crashes but the major cause why it freezes or hangs during print command is due to OutlPrnt. It is basically an information file that maintains all settings associated with printing style related to Outlook application. But, the main problem arises when this style file becomes corrupted due to which Outlook begin freezing or crashes. This issue is relatively less common in Outlook 2010 and 2013 compared to another version of Outlook. While printing HTML emails if the messages get printed from right-to-left instead of left-to-right, then it is clear that OutlPrnt is corrupted. Now, the question arises is how to fix Outlook 2016 crashes issue while printing HTML emails. To resolve such error follow the section discussed below.

Method to Resolve Corruption Issue with OutlPrnt File

In order to fix corruption issue in OutlPrnt, the only solution that a user can try to fix this error when Outlook crashes while printing HTML emails, is to rename the style file. Try the following steps discussed below:

  1. First of all check, MS Outlook application is open or not. If yes, then exit the application and close all operations.
  2. After that, go to the location of OutlPrnt file.
  3. Then, you need to rename the OutlPrnt file with Outlprnt.old.
  4. And then, restart the Outlook application and test the print command.
  5. Now, to find out the location of OutlPrnt file, follow the path discussed below:

    In Windows Vista or Windows 7 above versions:

    • OutlPrnt-file is located in some hidden folder on the local machine. And, a user can easily paste it copying the path mentioned above on File Explorer address bar.

  6. The location is: C:\Users\user_name\AppData\Roaming\Microsoft\Outlook

    In Windows XP
    • The location of OutlPrnt is: C:\Documents and Settings\username\Application Data\Microsoft\Outlook

Point to Remember: Here, user_name is determined the original username used by the user who is facing the problems Outlook 2010 freezes when printing HTML emails. After following all the settings given above, Outlook should not hang anymore. It is a very helpful method in bringing Outlook back to its normal functioning during the print command.


Microsoft Outlook email client is used most of the users to manage business emails. As mailbox contains lots of important emails, so a user must be aware of Outlook crashes while printing HTML emails, it becomes hazardous for the business. If Outlook freezes/hangs/crashes due to any reason, all important emails including business contracts get lost. Therefore, it is always important to keep your data safe or remove Outlook corruption using best Outlook Recovery as a guaranteed solution. This application help users in bringing original data back with compromising data integrity. It recovers all emails along with attachments and messages stored in HTML format.