Troubleshooting Guide for Outlook Error 0xc0000005 Code

admin | August 28th, 2017 | Windows Outlook

Outlook 2016, 2013, 2010, & 2007 Exception Code 0xc0000005 – Quick Fix

Figure Out the Reasons and Fix Outlook Error 0xc0000005 Code


In this article, we will learn different methods to fix Outlook error 0xc0000005 with easy and hassle-free solutions.

"I had established a new business one year back and created an account in Outlook due to its increasing demand. It was working fine, but yesterday I received an Outlook error message 0xc0000005 while accessing my data and my Outlook crashes unexpectedly since then. I was shocked and worried as I have many important files in my system and I cannot afford to lose them. I think I am getting this error because of the upgradation of Windows. I have searched for numerous methods to fix this issue, but I got no relevant solution. Please guide me on how to resolve Outlook error 0xc0000005"

Just like the above query, numerous users are looking for the solution of the same but they found it difficult to get any useful method.
However, before that let us go through the reasons that cause Outlook error code 0xc0000005.

Why Outlook Error Code 0xc0000005 Occurs

These are some of the reasons responsible for the Outlook error 0xc0000005:

  • Wrong password being cached in Credentials storage.
  • Incorrect settings for incoming and outgoing mail servers.
  • Corruption in the profile configured with Microsoft Outlook.
  • Some issues with Network or Antivirus software.
  • Improper up-gradation of Windows OS.

Let us consider another query to understand the nature of Outlook error 0xc0000005:

" I am tired of searching for the solution to the problem I have been facing since a long time. My MS Outlook suddenly stops working and displays Outlook exception code 0xc0000005. I do not have any idea about how to fix it. Therefore, I am looking for a dependable solution to remove the Outlook error message 0xc0000005. Please help me to achieve this. I will be highly grateful."

There are some scenarios when the Outlook data file is corrupted and it is the reason for inaccessible Outlook and some performance related issues in the application. To fix corruption issues, you can try SysTools Outlook Recovery Tool and get your issue resolved in just few clicks.

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How to Fix Outlook 2016, 2013, 2010, 2007 Exception Code 0xc0000005

Let us some solutions to resolve this Outlook error code:

Solution 1: Check BCD

In case, you are getting Outlook error 0xc0000005 due to system update then you need to check the BCD and then perform the below-mentioned steps to fix it:
First, in Windows, you need to open CMD as an Administrator. Once it is done type BCDEdit and then click enter. If the Windows Boot Loader Path is xOsload.exe then, remove a few files and repair BCD.
(Important Note: Since you will need to re-activate Windows, therefore make sure you have the Windows 7 product activation key at hand.)
Boot to MS Windows Repair- Command

  • Del D:\Windows\System32\xOsload.exe
  • Del D:\Windows\System32\xNtKrnl.exe
  • Del D:\Windows\System32\Drivers\oem-drv64.sys
  • attrib c:\boot\bcd -h -r -s
  • ren c:\boot\bcd bcd.old
  • bootrec /rebuildbcd

Solution 2: Inbox Repair Tool

Inbox Repair Tool is a free utility that can be used to fix Outlook Error 0xc0000005. It is also known as SCANPST.exe. This tool is helpful for checking the integrity of Outlook data file and repairs it in the case of any corruption. However, it is not possible to recover severely damaged files with this utility.

Solution 3: Run Outlook in Safe Mode

  1. First exit Outlook client
  2. Press Windows key+R to open the Run window.

  3. Now, in Run window, you need to type: outlook.exe /safe

(Note: There is a space between ‘outlook.exe’ and ‘/’.)

Solution 4: Disable Add-ins

If Outlook works normally in safe mode with no error, it indicates that there are some issues with Add-ins installed. Therefore, you need to disable the add-ins from MS Outlook by the help of following steps:

  1. First, open Outlook >> File >> Options >> Add-Ins.
  2. Then, choose “Com Add-ins” >> Go.
  3. Unmark the present Add-ins, and then hit on OK.
  4. Finally, start Outlook application again.

Solution 5: Reset Navigation Pane

  1. First, close Outlook email client.
  2. Then, click on Start >>Run.
  3. In the Run window, type outlook.exe /resetnavpane

(Note: There is a gap between outlook.exe and /resetnavpane.)

Solution 6: Disable Proxy

Now, this is another solution to rectify MS Outlook error 0xc0000005.

  1. To check the status of proxy, press Win key +R and then type CMD.
  2. In the command prompt, enter the command netsh winhttp import proxy source=ie

    Now, if the message Error writing proxy settings. Access is denied is displayed, then it indicates that you need to disable the Proxy settings in Internet Explorer to fix Outlook error code 0xc0000005.

  3. Register DLL Dependency
  4. At times, during Windows update, some of the Dynamic Link Library (.dll) files get misplaced without getting registered properly. This prevents MS Office from starting normally.
    Now, to register the lost DLL you need to press Win Key + R and type: regsvr32 dllfix.dll

  5. The last step is to install it once again.
  6. This should resolve Outlook error code 0xc0000005 if the cause for its occurrence is Outlook proxy settings.

Solution 7: Disable Antivirus/Firewall

You can even disable the Firewall or Antivirus as well to resolve Outlook 2016, 2013, 2010, 2007 exception code 0xc0000005.

Hopefully, you will get rid of the Outlook error 0xc0000005 after following these above-mentioned approaches.


Microsoft Outlook is a major platform for the establishment of a successful business. However, there are some errors associated with this software. One such frequently occurring error is Outlook error code 0xc0000005. Considering the need for resolution, we have discussed some possible methods to resolve Outlook error 0xc0000005 in a proper and simple manner and to prevent Outlook from crashing unexpectedly.